Store Hours and COVID-19 policies

3/24/20 Update: 

With the new restrictions from the Mayor of Austin just released, we will be closing our physical store today at 5pm until the Stay at Home order is lifted (currently April 14th). If you have requested any orders for pickup, please be sure to get by today before 5 pm to pick it up. If you are unable to get by the shop, you can email us and we will mail your order to you instead.

We will still be shipping and fulfilling online orders, monitoring emails and phone calls. As much as possible we will still be trying to ship orders within 2 business days, but please bear with us as we adapt to the changing situation.

If you need any help with a project we will be hosting Virtual Help Sessions starting tomorrow, Wednesday, the 25th at 1pm CST and also Saturday, the 28th at 1pm CST. These will hopefully help to temporarily take the place of our ongoing open project classes and will be free. If you would like to login and get assistance please email for a session invite.

We've been thinking a lot lately about what needs to happen to help our local and wider fiber arts community healthy and thriving through the current turmoil. This has been an incredibly stressful time for all of us – The rapidly changing environment around this pandemic has made it hard to know what the correct response is day-to-day while still being able to support our customers.

Ultimately, we feel it’s most important to be extra cautious right now, and put the health and safety of the people that make up our community first. With the latest policies being set in Austin and throughout the US we have decided to implement the following changes to our shop schedule and policies to try and protect our customers and staff, while still being able to support all of you and keep the comfort of knitting, weaving, spinning and crochet as much as possible in your lives.

Effective immediately, we are temporarily limiting our store hours to 11 am – 5 pm Monday through Saturday. We will be closed on Sundays.

We will also be limiting the number of customers that we will be able to help in the store at a time to 6. We would ask that if you come with friends or family members that are not in need of fiber supplies or assistance that they wait outside the store for you – we have outdoor seating available in both the front and back of the shop that is spaced well out to help with social distancing. We are also asking that customers only come to the store if they need materials or assistance – unfortunately, we must ask that you not come to sit and knit with us at this time.

Our ongoing classes and free knit-crochet-spin-weave ins will be cancelled until further notice, and any specialty classes not already in-session will be postponed.

We will be offering a free online knitting Q&A session each week where you can login to get help with patterns or troubleshoot your work starting next week. As soon as a date and time are scheduled, we will allow you to sign-up to attend so please keep an eye on our social media for more information. If you need assistance sooner, please feel free to email us your questions and we will do our best to help you get over any project hurdles!

We are also working to begin offering online specialty classes and we hope to have sessions available beginning in April. If you are interested in being a test participant in our virtual classes please email us to find out more.

We have made the decision not to offer any summer camps in May or June this year. We have decided to wait to make a decision on offering any July or August camps until we have guidance from the City of Austin or CDC about those time periods. If you wish to be notified should any camps go ahead, please email us and we can put you on a contact list.

As before, we are still accepting orders online through our website and over the phone. If you need to pick something up, we are happy to deliver it to your car. Just call us when you arrive, and we can run it out to you. We have also lowered our free-shipping for any orders on our website to $40 and can offer limited free local delivery. If you are in Austin and would like your order delivered, please contact us to find out if this is available in your area.

In this time of crisis for our local and global community, we want to encourage everyone to look at ways they can support any small businesses in their area. Many are in dire trouble and risk the possibility of not being able to re-open when all this is over. If you are able, we encourage you to take advantage of any offers from your LYS, restaurants and other beloved retail establishments near you – if you can shop online or over the phone or even purchase a gift card to spend later it can help all of us stay afloat.

Most importantly, stay safe, stay healthy, wash your hands, keep calm and carry yarn.
- All of us at Hill Country Weavers